Refund policy

Refund Policy

30-Day Money-Back Guarantee

We want you to feel confident shopping with us. If there’s an issue with your order, you may request a refund within 30 days of receiving your item.

Because we work with multiple suppliers and fulfillment partners, we do not accept physical returns and do not provide a return address. Please do not send items back, as they will not be processed.

Instead, simply contact us and we’ll guide you through the refund process.

How to Request a Refund

To request a refund, please email us at support@wawanova.com and include:

  • Your order number or proof of purchase

  • A brief explanation of the issue

  • Clear photos or videos (if the item is damaged, defective, or incorrect)

Our team will review your request and respond as quickly as possible.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, broken, defective, or if you received the wrong item, please contact us within 48 hours of delivery.

Once approved, we will:

  • Issue a refund for the exact amount paid for the product, or

  • Send a replacement (if preferred and available)

You will not be required to return the item.

Non-Refundable Situations

While we do our best to accommodate our customers, refunds are not available for:

  • Items showing signs of misuse or intentional damage

  • Products purchased for resale purposes

  • Orders where incorrect shipping information was provided

  • Minor color variations due to screen differences

  • Gift cards or final sale items (if applicable)

If you’re unsure whether your item qualifies, please contact us — we’re happy to help.

Refund Processing Time

If your refund is approved:

  • Refunds are issued to your original payment method

  • Processing typically takes 5–10 business days

  • Your bank or credit card provider may require additional time to post the funds

If more than 15 business days have passed since approval, please contact us at support@wawanova.com.